Return and Refund Policy
Last updated: May 31, 2024
Thank you for shopping at CalonEV.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
- Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to CAL-ON INDUSTRIES LTD, Survey No 193, Phase-IV, IDA Cherlapally, Hyderabad, Telangana 500051.
- Goods refer to the items offered for sale on the Service
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website
- Website refers to CalonEV, accessible from https://www.calonev.com/
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order before shipment or before 3 days after receipt of Goods by giving valid reason for doing so.
The deadline for cancelling an order before shipment is from the date on which your order is received and before 3 days after the goods are received on certain conditions or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: info@calonev.com
- By visiting this page on our website: https://www.calonev.com/contact-us
- By phone number: +91 8184994455
- By mail: Survey No 193, Phase-IV, IDA Cherlapally, Hyderabad, Telangana 500051
We will reimburse You before shipment from the day on which We receive the order and before 3 days after receiving the Goods. We will use the same means of payment as You used for the Order, and You will have to bear any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were ordered and before shipment
- Within 3 days of Goods received.
- The Goods are in the original packaging without usage or damage.
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- 3 days after Goods received.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
CAL-ON INDUSTRIES LTD,
Survey No 193, Phase-IV,
IDA Cherlapally, Hyderabad,
Telangana 500051
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: info@calonev.com
- By visiting this page on our website: https://www.calonev.com/contact-us
- By phone number: +91 8184994455
- By mail: Survey No 193, Phase-IV, IDA Cherlapally, Hyderabad, Telangana 500051